Purpose

This Privacy Policy explains how Order High Speed Internet WiFi (“we,” “our,” or “us”) collects, maintains, and uses personal information when you visit our website, contact us, submit an order or information request, or otherwise interact with our services.

How We Collect Your Information

We may collect information when you use our website, contact our customer service team, complete online forms, or communicate with our sales representatives. We may also use cookies, pixels, and similar technologies to understand how visitors use our website.

When you call (888) 716-5469, information provided during the call may be collected to assist with your requests and process orders.

Information We Collect

Contact Information. This may include your name, address, telephone number, and email address.

Order Information. This may include requested services, package selections, billing information, and other details needed to process your request.

Payment Information. Where necessary, information required to process payments or conduct credit checks may be collected by the applicable service provider.

Website Usage Information. We may collect information about how you use and navigate our website through cookies and similar technologies.

Technical & Analytics Information. This may include IP address, browser type, operating system, device information, pages visited, URLs, click activity, visit dates and times, and other technical information used to improve website performance and user experience.

Cookies

We use cookies and similar technologies to help our website function properly, remember preferences, understand visitor activity, and improve your experience.

You may manage, restrict, or disable cookies through your browser or device settings. Disabling certain cookies may affect some website features.

Types of Cookies We May Use

• Necessary Cookies: Required for basic website functionality.

• Analytics Cookies: Help us understand website traffic and visitor behavior.

• Functionality Cookies: Remember preferences such as language or display settings.

• Advertising Cookies: May be used to deliver or measure relevant advertisements.

• Social Media Cookies: Support social sharing and related features.

• Third-Party Cookies: May be placed by third-party services used for analytics, advertising, or website functionality.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. These third parties may have their own privacy policies and practices. We are not responsible for the privacy, security, or content of third-party services.

Children Under 16

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

Security

We maintain reasonable administrative, technical, and procedural safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

How We Use Customer Information

We may use information to:

• Process orders and service requests.

• Provide requested products and services.

• Communicate with customers regarding services, requests, or offers.

• Improve and personalize our website and services.

• Analyze website performance and customer interactions.

• Prevent fraud, security issues, and unlawful activity.

• Comply with applicable legal requirements.

How We Share Customer Information

We may share information when necessary to process requests, provide services, operate our business, or comply with applicable law.

Service Providers. Information may be shared with third-party providers that help fulfill requested Internet, Cable TV, Home Phone, telecommunications, or related services.

Advertising & Analytics Providers. We may allow third-party technologies to collect non-sensitive website usage information for analytics, advertising, or performance measurement.

Fraud Prevention. Information may be shared when reasonably necessary to detect, prevent, or investigate fraud, scams, or security incidents.

Legal Requirements. We may disclose information when required by law, court order, subpoena, government request, or to protect our rights, users, employees, or others.

Business Transfers. Information may be transferred as part of a merger, acquisition, restructuring, sale, or other transfer of business assets.

Opt-Out and Privacy Requests

You may request access to, correction of, or deletion of your personal information where permitted by applicable law. You may also opt out of certain marketing communications by following the unsubscribe instructions provided in our communications or by contacting us.

Requests may require identity verification before they can be processed.

California Privacy Rights

Eligible California residents may have rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws, including rights to know, access, delete, correct, and opt out of certain uses or sharing of personal information.

To submit a privacy request, contact us through the contact information available on our website. We may verify your identity before completing your request.

Right to Know

Eligible California residents may request information about the categories of personal information collected, the sources of that information, the purposes for collecting it, the categories of third parties with whom it is shared, and other information required under applicable law.

Right to Delete

Eligible California residents may request deletion of personal information, subject to applicable legal exceptions. Certain information may need to be retained for transactions, legal compliance, fraud prevention, security, dispute resolution, or other lawful purposes.

Right to Opt-Out

Eligible California residents may have the right to opt out of the sale or sharing of personal information where applicable under California law. Privacy choices may be exercised through the controls or procedures provided on our website.

Categories of Information We May Collect

Depending on how you interact with our services, we may collect:

Identifiers — YES
Name, telephone number, email address, postal address, IP address, and similar identifiers.

California Customer Records Information — YES
Contact and account-related information that may be provided when requesting services.

Protected Characteristics — NO
We do not intentionally collect protected classification information through our website.

Commercial Information — YES
Information about products, services, packages, and requests.

Internet or Network Activity — YES
Browsing activity, website interactions, and similar technical information.

Geolocation Data — NO
We do not intentionally collect precise geolocation information through the website.

Biometric Information — NO

Sensory Information — NO

Professional or Employment Information — NO

Education Information — NO

Inferences — NO

The information collected and shared may vary depending on how you interact with our website and services and may be handled as permitted by applicable law.